Amalgamate provides technical support with a dedicated team of professionals in the support department that consists of support engineers and service professionals made available all day.

The level of support service will be determined based on the conditions of the individual client and the capability of Amalgamate to deliver support service in the way best suited for the client in the most efficient method.

We provide:

Remote Support " will be considered as the first level of our support service, the support engineer will guide the client via email or phone to fix the problem at the earliest and this is the fastest method of support, failing to provide sufficient help in this method the support service will be direct to the next level.

Onsite Support " here in the case the technician specialized in the field of the particular issue will visit the site within a couple of hours from the time of the first contact.